Shipping & Delivery

Effective date: May 18, 2026

Free shipping on all orders over $50.00. Shipping rates for orders below this threshold, if applicable, will be calculated at checkout before you complete payment.

Please note: PO Boxes, APO, FPO, and DPO addresses may not be eligible for all shipping methods.

Summary for Shoppers

• Processing time: 1–2 business days, plus 1–2 business days warehouse handling.
• Estimated total delivery time: Processing time + transit time shown at checkout and in your order confirmation email.
• Tracking: Provided by email after dispatch when available.
• Support: Contact us if your order is lost, damaged, or significantly delayed.

Order Processing Time

All orders are processed within 1–2 business days. Our warehouse handling requires an additional 1–2 business days. If you have special circumstances or requests, please leave a message in the note field when adding items to your cart or contact us at [email protected].

Shipping Destinations

XC Garden products can be shipped to many destinations worldwide. We currently ship to the contiguous United States (excluding Alaska and Hawaii), the United Kingdom, selected European countries, and other international locations where delivery is available at checkout. Orders are dispatched from our warehouses based on proximity to your delivery address.

Delivery Timelines

Estimated delivery times vary by destination. Typical transit times after dispatch are:

Delivery times are estimates only and may vary due to carrier delays, customs processing, weather, or peak seasons. Your estimated delivery window is also shown on the checkout page and in your order confirmation email.

Shipping Carriers

We use reputable third-party carriers depending on destination, package size, and service level. Common carriers may include UPS, FedEx, DHL, DPD, Evri, Royal Mail, or equivalent local couriers. The carrier assigned to your order will be shown in your shipping confirmation email when available.

Lost, Damaged, or Missing Items

If your package arrives damaged, is lost in transit, or items are missing from your shipment, please contact us within 7 days of the marked delivery date (or within 30 days of dispatch if not delivered) at [email protected] with your order number, photos of any damage, and tracking details. We will review your case and offer a replacement or refund in accordance with our Return & Refund Policy.

Package Tracking

Once your order has been dispatched, you will receive an email containing your tracking number and a tracking link when available. Please allow 1–3 business days for tracking information to become active. It is normal for updates to be delayed while the parcel is in transit.

If your package is lost, damaged, or significantly delayed during transit, please contact us at [email protected] with your order number and tracking details.

You can track your order on our Order Tracking page using your order number and email, or your carrier tracking number from your shipping confirmation email.

Shipping Address Modification

The ability to change your shipping address depends on your order’s shipping status:

If a tracking number has been issued: Address changes are generally not possible once a tracking number has been assigned due to carrier restrictions. You may contact the carrier directly with your tracking number to explore limited redirection options.

If you have not yet received the shipping confirmation email: There may still be time to adjust your address if the package has not yet been dispatched. Please contact us immediately at [email protected] with your order details.

Address accuracy: Please carefully review your shipping address before checkout. Incorrect details may lead to delays or undeliverable packages, for which XC Garden cannot be held responsible.

Taxes and Duties

For U.S. customers: Prices displayed may not include all applicable taxes. Estimated taxes are calculated at checkout based on your shipping address where required.

For international customers: Import duties, taxes, and customs fees may apply depending on your destination. These charges, if any, are the responsibility of the recipient unless stated otherwise at checkout.

Large or Heavy Items

Planters and other large items may require additional handling time and specialized shipping. Estimated delivery windows for oversized products will be shown at checkout or confirmed by email after your order is placed.

Contact XC Garden

For any shipping questions, please contact us:

Email: [email protected]
Phone: +86 13859462459
Hours: Mon–Fri 9am – 6pm UTC+8

You may also visit our Contact Us page.

XC Garden
Units 1-2, Entrance 8, Building 1, Jinxiu Shijia Zone C, at the intersection of Xinhui Road and Guangming Street, Dehui, Changchun, 130000, Jilin, China

Related policies: Return & Refund Policy · Payment Policy · Terms of Service