Privacy Policy

XC Garden (“Company”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit xcgarden.com, shop on our online store, subscribe to our communications, or otherwise interact with us (collectively, the “Services”).

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy on this page and revise the effective date shown below. We encourage you to review this page periodically.

Effective date: May 18, 2026

Information We Collect

Information You Provide to Us

We collect information you provide directly to us, including when you:

  • Create or manage a WordPress/WooCommerce account on our Site;
  • Place an order, request a quote, or make a purchase;
  • Subscribe to our newsletter or marketing communications;
  • Submit a product review, survey, promotion, or customer support request;
  • Contact us by email, phone, or through our Contact Us page.

This information may include your name, email address, postal address, phone number, billing and shipping details, payment method information, order history, account credentials, and any other information you choose to provide.

Information Collected Automatically

When you access or use the Services, we automatically collect certain information, such as:

  • Log information: IP address, browser type and language, operating system, access times, referring/exit pages, and pages viewed on our Site;
  • Transaction information: products viewed or purchased, order dates, and related purchase details;
  • Device information: device type, browser settings, and general location inferred from IP address.

Cookies and Similar Technologies

We and our service providers use cookies, web beacons, pixels, tags, and similar technologies to operate the Site, remember preferences, analyze traffic, measure advertising performance, and deliver relevant content. Cookies are small data files stored on your browser or device. You can manage or disable cookies through your browser settings. Learn more at www.allaboutcookies.org.

Information from Third Parties

We may receive information from payment processors, shipping carriers, analytics providers, advertising partners, and fraud-prevention services, and combine it with information we collect directly from you to process orders, improve our Services, and prevent fraudulent activity.

How We Use Your Information

We use the information we collect to:

  • Process and fulfill orders, payments, shipping, returns, and customer service requests;
  • Create and manage your account on our WordPress/WooCommerce store;
  • Communicate with you about orders, inquiries, updates, promotions, and policy changes;
  • Personalize your experience and recommend products that may interest you;
  • Monitor, analyze, and improve the performance, security, and functionality of our Site;
  • Detect, investigate, and prevent fraud, unauthorized transactions, and other illegal activity;
  • Conduct research, analytics, and internal business operations;
  • Comply with legal obligations and enforce our Terms of Service.

How We Share Your Information

We do not sell your personal information for money. We may share personal information in the following circumstances:

  • Service providers: With vendors who perform services on our behalf, such as payment processing, order fulfillment, shipping, hosting, analytics, email delivery, customer support, and fraud prevention;
  • Advertising and analytics partners: With partners that help us measure and deliver advertising, as described below;
  • Legal and safety: When required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of XC Garden, our customers, or others;
  • Business transfers: In connection with a merger, acquisition, financing, reorganization, or sale of assets;
  • With your consent: When you direct us to share information or otherwise consent to sharing.

We may also share aggregated or de-identified information that cannot reasonably be used to identify you.

Third-Party Services We Use

Our Site is powered by WordPress and WooCommerce. Payment, shipping, analytics, and marketing tools may process personal information according to their own privacy policies. Examples include:

Advertising, Analytics, and Microsoft Advertising (Bing UET)

We may use third-party advertising and analytics services, including Microsoft Advertising Universal Event Tracking (“UET”), to measure conversions, understand how visitors use our Site, and deliver ads that may be relevant to your interests on our Site and on third-party platforms.

These partners may collect information such as IP address, browser type, pages viewed, links clicked, conversion events, and device identifiers using cookies, pixels, and similar technologies. Where required by law, we obtain your consent before using non-essential cookies or advertising technologies.

Microsoft Advertising (Bing UET): Microsoft Corporation may process personal information, including IP address and browsing or conversion activity, as our service provider for advertising measurement and remarketing. Learn more in the Microsoft Privacy Statement.

You can opt out of interest-based advertising through the following resources:

We may also use product review services. If you submit a review, your review may be displayed on our Site and may be subject to the review provider’s terms and privacy policy.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. Transactions on our Site are encrypted using SSL/TLS technology where supported. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices and Rights

Account Information

You may access, update, or correct certain account information by logging into your account at /my-account. To request account deletion, contact us at [email protected]. We may retain certain information as required by law or for legitimate business purposes.

Marketing Communications

You may opt out of promotional emails at any time by clicking the unsubscribe link in our messages or contacting us directly. Even if you opt out of marketing, we may still send transactional or service-related messages about your orders or account.

Cookies

Most browsers accept cookies by default. You can usually configure your browser to remove or reject cookies. Disabling cookies may affect Site functionality. If you are in the EEA, UK, or Switzerland, you may manage cookie preferences through your browser or any consent tool we provide on the Site.

Do Not Track

Some browsers transmit “Do Not Track” signals. Because there is no common industry standard, we do not currently respond differently to such signals.

California Privacy Rights

If you are a California resident, you may have the right to know, access, delete, and correct certain personal information, and to opt out of certain sharing for cross-context behavioral advertising, subject to applicable law. We do not sell personal information for monetary consideration.

To exercise your rights, contact us at [email protected] or visit /contact-us. We will verify your request as required by law and will not discriminate against you for exercising your privacy rights.

European Economic Area, United Kingdom, and Switzerland

If you are located in the EEA, UK, or Switzerland, XC Garden is the controller of your personal information for purposes of applicable data protection law. We process personal information when:

  • It is necessary to perform a contract with you, such as processing your order;
  • We have a legitimate interest that is not overridden by your rights, such as improving our Services and preventing fraud;
  • We have your consent, such as for certain marketing communications;
  • Processing is necessary to comply with legal obligations.

Depending on your location, you may have the right to access, rectify, erase, restrict, or object to processing, withdraw consent, request data portability, and lodge a complaint with your local supervisory authority. To exercise these rights, contact us at [email protected].

When we transfer personal information outside the EEA, UK, or Switzerland, we use appropriate safeguards such as Standard Contractual Clauses where required.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to process transactions, maintain business records, resolve disputes, enforce agreements, and comply with legal obligations. Order and account records are generally retained unless and until you request deletion, subject to applicable law.

Children

Our Services are not directed to children under 16, and we do not knowingly collect personal information from children under 16 without appropriate parental consent. If you believe a child has provided us personal information, please contact us so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or business operations. The updated version will be posted on this page with a revised effective date. Your continued use of the Services after changes become effective constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

XC Garden
Email: [email protected]
Phone: +86 13859462459
Address: Units 1-2, Entrance 8, Building 1, Jinxiu Shijia Zone C, at the intersection of Xinhui Road and Guangming Street, Dehui, Changchun, 130000, Jilin, China

You may also reach us through our Contact Us page.